Task 1:

Listen to the conversation between two friends at a community centre. As you listen, fill in the blanks with the courtesy expressions you hear.

Courtesy expressions are phrases that are commonly used in daily interactions. They are used in a variety of social situations to greet people and respond to greetings, to signal the end of conversations, to say goodbye, and to sympathize, apologize, and express and respond to thanks.

Lynn: Hi, Julie. How is going?

Julie: Pretty good. How about you?

Lynn:Nod bad.

Julie: Listen,
 thanks so much for referring me to Lorraine Holt. I met with her yesterday and she was very impressed with my resumé!

Lynn: It was my pleasure . I was happy to do it.

Julie: She’s going to pass my resumé on to someone else she knows who is hiring right now.

Lynn:That's wonderful, Julie!

Julie: I’ll let you know what happens.

Lynn: Great. I hope you get the job. By the way, how is your cat doing?

Julie: Oh, poor Tiger. He got to the point where he wasn’t eating or drinking so we had to put him to sleep.


Lynn: Oh, Julie,I'm so sorry. Tiger was a wonderful cat.

Julie: Yes, he was. I miss him so much. Anyway, I should get going. Mark is picking me up and he’s probably in the parking lot.  T hanks again for you help.

Lynn:
Don't mention it.

Julie:
Have a great weekend !

Lynn:You too.

Julie: Bye.


Lynn: Bye.  

Task 2:

Think and write other expressions that you are familiar with for the purposes below.

A.   Greetings & Responding to Greetings	How are you doing? So so, what about you?
B.   Responding to Bad News	I'm sorry to hear that.
C.   Signaling the End of a Conversation	Enjoy your weekend!  Have a nice(or good) day!
D.    Responding to Good News	That's good news! Perfect! Congratulations!
E.  Responding to Bad News	I'm so sad to hear it.
F.   Expressing Thanks	Thanks for your consideration. I really appreciate for your kindly help.
G.   Saying Goodbye	See you. So long. Take  care.
H.   Requesting a favour	Could you help me? Would you like to give me a hand? Could you do me a fovour?

Task 3:

 Let’s practice hypothetical situations. Imagine you are not feeling well and need to call one of your peers at work to cover for you.

Your talk should include the following details:

• Greeting
• Stating the purpose of your call
• Explaining the situation briefly
• Expressing thanks
• Closing the conversation